:root{--ink:#232334;--muted:#777887;--border:#e9e9ef;--page:#f5f6fa;--red:#ed3d57;--purple:#7853cf;--amber:#bd7b14;--green:#258b72;--font:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;font:14px var(--font);color:var(--ink);background:var(--page)}[hidden]{display:none!important}button,input,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}button:focus-visible,a:focus-visible{outline:3px solid #b1a0f1;outline-offset:3px}button{transition:background .15s,transform .15s}button:active{transform:translateY(1px)}input,select{border:1px solid #dddde7;border-radius:9px;background:#fff;color:var(--ink);min-height:42px;padding:10px 12px;outline:none}input:focus,select:focus{border-color:var(--purple);box-shadow:0 0 0 3px #7853cf12}input[type=checkbox]{min-height:0;accent-color:var(--purple);width:17px;height:17px}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin:0}h2{font-size:17px;letter-spacing:-.4px}h3{font-size:16px}.sidebar{width:218px;background:#191924;color:#bbbcc9;position:fixed;inset:0 auto 0 0;padding:32px 17px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;padding:0 10px;color:#fff;font-size:17px;font-weight:800;letter-spacing:1px}.brand small{display:block;font-size:9px;letter-spacing:3px;font-weight:500;color:#9191a5;margin-top:4px}.side-label{font-size:9px;letter-spacing:1.8px;color:#737486;margin:52px 13px 17px}.nav-item{display:flex;align-items:center;gap:11px;background:none;border:0;color:#999aa9;text-align:left;width:100%;padding:13px 16px;border-radius:9px;margin-bottom:7px;font-weight:500;font-size:13px}.nav-item:hover{background:#262633;color:#fff}.nav-item.active{background:#36303d;color:#fff;box-shadow:inset 3px 0 var(--red)}.nav-icon{font-size:19px;color:#ac9db5}.active .nav-icon{color:#ff7184}.side-bottom{margin-top:auto;padding:24px 13px 0;border-top:1px solid #2b2b39;font-size:12px}.source-label{display:flex;gap:8px;align-items:center;color:#dddde7}.dot{width:6px;height:6px;border-radius:50%;background:#32a483;display:inline-block}.side-bottom p{margin:10px 0 6px;color:#808192;font-size:11px}.side-bottom small{font-size:10px;color:#656577}.logout{display:block;background:none;border:0;color:#aeafbc;margin-top:22px;padding:0;font-size:12px}.workspace{margin-left:218px}.topbar{height:76px;background:#fff;border-bottom:1px solid var(--border);padding:0 36px;display:flex;justify-content:space-between;align-items:center}.breadcrumb{font-size:12px;color:#9393a0}.breadcrumb span{margin:0 12px;color:#d1d1da}.breadcrumb strong{color:#575868;font-weight:500}.account{display:flex;align-items:center;gap:10px;font-size:12px;font-weight:600}.account small{display:block;font-size:10px;color:#90909b;font-weight:400;margin-top:4px}.avatar{display:grid;place-items:center;background:#f3edf8;color:#8760ad;border-radius:50%;width:34px;height:34px;font-size:12px;font-weight:700}main{padding:35px 36px 22px;max-width:1800px;margin:auto}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.6px;color:#9994a4;margin-bottom:11px}.heading-row{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}h1{font-size:31px;letter-spacing:-1.2px;line-height:1.18;font-weight:700}h1 span{color:var(--red)}.subtitle{font-size:12px;color:var(--muted);margin-top:10px}.heading-actions{display:flex;gap:9px}.secondary{display:inline-flex;justify-content:center;align-items:center;gap:8px;min-height:38px;border:1px solid #dddde8;background:#fff;border-radius:8px;padding:9px 13px;color:#5d5d6e;font-size:12px;font-weight:500}.secondary:hover{background:#f4f2f8}.primary{display:flex;align-items:center;justify-content:center;gap:20px;background:#252437;border:0;color:white;padding:12px 18px;min-height:43px;border-radius:9px;font-size:13px;font-weight:600}.primary:hover{background:#45355b}.connection{display:flex;gap:12px;align-items:center;background:#fff;border:1px solid var(--border);border-left:3px solid var(--green);border-radius:10px;padding:14px 18px;margin-bottom:22px}.connection-icon{width:32px;height:32px;background:#eef8f4;color:var(--green);display:grid;place-items:center;border-radius:9px;font-size:22px}.connection-copy{display:flex;flex-direction:column;gap:4px}.connection-copy strong{font-size:12px}.connection-copy span{font-size:11px;color:#81818c}.last-sync{margin-left:auto;font-size:10px;color:#8f8f9d;white-space:nowrap}.connection.problem{border-left-color:var(--amber);background:#fffdf8}.problem .connection-icon{background:#fff1d7;color:var(--amber)}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:26px}.stat{background:#fff;border:1px solid var(--border);border-radius:12px;padding:19px 20px 18px}.stat-top{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:#777784;font-weight:500;gap:5px}.stat-symbol{width:26px;height:26px;background:#f3f4f8;border-radius:7px;color:#77778c;font-size:16px;display:grid;place-items:center}.stat-symbol.amber{color:var(--amber);background:#fff5df}.stat-symbol.red{color:var(--red);background:#feecef}.stat-symbol.purple{color:var(--purple);background:#f1eafa}.stat>strong{display:block;font-size:34px;letter-spacing:-1.2px;line-height:1.2;margin:11px 0 6px;font-weight:650;font-variant-numeric:tabular-nums}.stat p{font-size:10px;color:#9999a5}.danger-stat{border-color:#f4d8df}.danger-stat>strong{color:#df3c54}.content-grid{display:grid;grid-template-columns:minmax(0,1fr) 245px;gap:20px;align-items:start}.ticket-panel,.team-panel{background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden}.panel-heading{display:flex;justify-content:space-between;align-items:center;padding:22px 21px 18px;gap:12px}.panel-heading h2{display:flex;align-items:center;gap:8px}.panel-heading p{font-size:10px;color:#9696a2;line-height:1.6;margin-top:6px}.count-pill{font-size:10px;letter-spacing:0;padding:3px 7px;background:#f1f1f6;border-radius:6px;color:#858595}.live-label{font-size:9px;color:#9696a3;display:flex;gap:5px;align-items:center;white-space:nowrap}.live-label .dot{width:5px;height:5px}.filters{padding:0 20px 18px;display:flex;gap:8px}.filters select{font-size:10px;min-width:0;max-width:165px;padding:7px 9px;min-height:36px;background:#fafafd}.search-field{flex:1;min-width:140px;display:flex;align-items:center;border:1px solid #e5e5ed;border-radius:8px;gap:8px;padding-left:10px;color:#9a9aa7;background:#fafafd}.search-field input{width:100%;min-width:0;min-height:34px;border:0;padding:8px 6px;background:transparent;font-size:10px;box-shadow:none}.search-field span{font-size:22px}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}thead{background:#fbfbfd;border-top:1px solid #f1f1f6;border-bottom:1px solid #f0f0f5}th{font-size:8px;font-weight:600;letter-spacing:.7px;color:#9696a4;padding:13px 16px}th:first-child{padding-left:22px}td{padding:17px 16px;border-bottom:1px solid #f1f1f5;font-size:11px}td:first-child{padding-left:22px}tbody tr:hover{background:#fcfbfe}.customer-cell{display:flex;align-items:center;gap:10px;max-width:310px}.customer-avatar{height:31px;width:31px;flex:none;display:grid;place-items:center;border-radius:9px;background:#f0eef6;color:#7f7296;font-size:10px;font-weight:700}.customer-name{display:block;font-size:11px;font-weight:600;max-width:230px;overflow:hidden;text-overflow:ellipsis}.customer-protocol{display:block;font-size:9px;color:#a4a4af;margin-top:5px}.owner{font-weight:500;font-size:10px}.department{font-size:9px;color:#a0a0ad;margin-top:5px}.wait{font-size:14px;font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:-.3px}.wait.late{color:#dc3f57}.wait.warning{color:var(--amber)}.wait-label{display:block;font-size:8px;color:#a8a8b0;margin-top:4px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:5px;padding:6px 7px;font-size:9px;font-weight:550}.badge::before{content:"";width:4px;height:4px;background:currentColor;border-radius:50%}.badge.late{background:#fef0f2;color:#de4a60}.badge.warning{background:#fff6e5;color:#b6822a}.badge.waiting{background:#edf3fc;color:#5e82b9}.badge.answered{background:#edf7f2;color:#468974}.badge.review{background:#f3eef9;color:#8d6bb6}.badge.stale,.badge.paused{background:#f0f0f4;color:#858592}.row-button{border:0;background:transparent;color:#a4a2b0;font-size:20px;padding:0 5px}.old-row{opacity:.63}.table-footer{display:flex;justify-content:space-between;gap:10px;padding:14px 20px;color:#aaaab5;font-size:8px}.insights{display:flex;flex-direction:column;gap:18px}.team-panel .panel-heading{padding:20px 17px 8px}.team-panel h2{font-size:13px}.team-list{padding:0 17px 12px}.team-row{display:flex;gap:9px;align-items:center;padding:14px 0;border-bottom:1px solid #f1f1f5}.team-row:last-child{border-bottom:0}.team-row .avatar{width:28px;height:28px;font-size:10px;flex:none}.team-row strong{display:block;font-size:10px;font-weight:500}.team-row small{font-size:9px;color:#a0a0ac;display:block;margin-top:4px}.team-row b{margin-left:auto;font-size:12px;font-weight:600;color:#8f889e}.rule-note{padding:21px 18px;border:1px solid #e8e3f0;background:#f0edf6;border-radius:12px}.small-tag{font-size:8px;letter-spacing:1.3px;font-weight:700;color:#9b87b0}.rule-note h3{font-size:15px;letter-spacing:-.4px;margin:13px 0 10px;line-height:1.4}.rule-note p{font-size:10px;line-height:1.8;color:#8d879b;margin-bottom:16px}.rule-note>div{display:flex;gap:6px;align-items:center;font-size:9px;color:#84778f;margin:10px 0}.legend-dot{width:5px;height:5px;border-radius:50%;flex:none}.amber-bg{background:#d49b37}.red-bg{background:#e76b7c}.rule-note .muted{font-size:9px;color:#a49aaf;margin:18px 0 0}.page-footer{display:flex;justify-content:space-between;color:#a5a4b1;font-size:9px;margin-top:28px}.page-footer b{font-weight:400;margin-left:4px;color:#c0bec9}.empty-state{padding:45px 20px;text-align:center;color:#8d899e}.empty-state>span{font-size:32px;color:#b9b0cc}.empty-state h3{font-size:14px;margin:14px 0 8px;color:#696477}.empty-state p{font-size:11px;line-height:1.7;max-width:400px;margin:auto}.demo-banner{background:#ede6f8;border:1px solid #dfd2ef;padding:12px 16px;font-size:11px;color:#7554a0;border-radius:8px;margin-bottom:20px}.error{color:#c83d55;font-size:12px;line-height:1.5;min-height:18px}.login-view{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr}.login-brand{padding:80px max(45px,10vw);padding-right:45px;background:#1b1b2a;color:white;display:flex;flex-direction:column;align-items:flex-start;justify-content:center}.login-brand>.eyebrow{color:#d494af;margin:35px 0 22px}.login-brand h1{font-size:42px;letter-spacing:-1.8px;line-height:1.23}.login-brand>p:not(.eyebrow){color:#a0a0b5;font-size:13px;line-height:1.9;max-width:340px;margin-top:23px}.login-foot{margin-top:80px;font-size:10px;color:#79798f;display:flex;gap:30px}.login-form-wrap{display:flex;align-items:center;justify-content:center;padding:45px}.login-form-wrap form{width:100%;max-width:340px}.login-form-wrap h2{font-size:26px;margin:15px 0 10px;letter-spacing:-.8px}.login-form-wrap form>p{color:#8e8b9b;font-size:12px;line-height:1.7;margin-bottom:30px}.login-form-wrap label{display:block;font-size:12px;font-weight:500;margin:19px 0 9px}.login-form-wrap input{width:100%;height:47px;background:#fff}.login-form-wrap .primary{width:100%;justify-content:space-between;margin-top:12px}.login-form-wrap .error{margin:15px 0 0;color:#c83d55}.login-form-wrap .login-help{text-align:center;font-size:10px;margin-top:24px;color:#a6a2af}dialog{border:1px solid #e5e1ed;border-radius:16px;padding:27px;width:min(600px,calc(100% - 28px));color:var(--ink);box-shadow:0 20px 100px #14102030;max-height:90dvh;overflow:auto}dialog::backdrop{background:#18152465;backdrop-filter:blur(3px)}.dialog-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px;gap:10px}.dialog-heading h2{font-size:24px;margin-top:8px}.icon-button{background:#f3f1f7;border:0;width:30px;height:30px;border-radius:8px;color:#968aa3;font-size:23px;flex:none}.switch-row{display:flex;align-items:center;justify-content:space-between;padding:17px 0;gap:20px;border-top:1px solid var(--border);margin-bottom:12px}.switch-row strong{font-size:12px;font-weight:600}.switch-row p{font-size:10px;color:#93909f;line-height:1.7;margin-top:6px}.switch-row input{width:20px;height:20px;flex:none}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:20px}.form-grid label{font-size:10px;color:#797382;display:flex;flex-direction:column;gap:9px}.form-grid input{width:100%;min-width:0}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}fieldset{border:1px solid var(--border);border-radius:8px;padding:12px;margin:0 0 20px}legend{font-size:10px;color:#827a90;padding:0 5px}.days{display:flex;flex-wrap:wrap;gap:12px}.days label{display:flex;align-items:center;gap:4px;font-size:10px}.settings-note{font-size:10px;background:#f6f3fa;color:#95899f;line-height:1.8;padding:12px;border-radius:8px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:25px 0}.detail-grid dt{font-size:10px;color:#a19aa9;margin-bottom:7px}.detail-grid dd{font-size:12px;margin:0;line-height:1.6}.message-preview{background:#f8f6fb;padding:16px;border-radius:9px;line-height:1.8;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.detail-note{font-size:11px;line-height:1.8;color:#9b8a9e;margin-top:20px}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);padding:13px 22px;background:#272236;color:#fff;border-radius:9px;font-size:12px;z-index:10;box-shadow:0 8px 35px #24203520;max-width:90vw}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}@media(min-width:1600px){.content-grid{grid-template-columns:minmax(0,1fr) 280px}th,td{padding-left:24px;padding-right:24px}.customer-name{max-width:320px}}@media(max-width:1200px){.sidebar{width:182px;padding-left:12px;padding-right:12px}.workspace{margin-left:182px}main{padding:28px 22px}.topbar{padding:0 22px}.content-grid{grid-template-columns:minmax(0,1fr)}.insights{display:grid;grid-template-columns:1fr 1fr}.team-list{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.team-row b{margin-right:10px}.heading-row{align-items:flex-start}h1{font-size:28px}.stat{padding:16px}.stats{gap:11px}.live-label{display:none}}@media(max-width:760px){.sidebar{position:static;width:100%;height:auto;flex-direction:row;align-items:center;padding:15px 18px;gap:10px}.brand{padding:0;margin-right:auto;font-size:15px}.brand img{width:30px;height:30px}.brand small{font-size:8px;letter-spacing:2px}.side-label,.side-bottom{display:none}.nav-item{width:auto;margin:0;padding:8px;font-size:0;gap:0}.nav-icon{font-size:23px}.nav-item.active{box-shadow:inset 0 -2px var(--red)}.workspace{margin-left:0}.topbar{height:58px;padding:0 18px}.breadcrumb{font-size:11px}.account{font-size:11px}.account .avatar{width:28px;height:28px}.account small{font-size:8px}main{padding:24px 16px 18px}.heading-row{flex-wrap:wrap;gap:18px;margin-bottom:19px}h1{font-size:28px}.eyebrow{font-size:8px}.subtitle{font-size:11px;line-height:1.7}.heading-actions{width:100%}.heading-actions .secondary{min-height:35px;font-size:11px}.connection{padding:12px;gap:10px;flex-wrap:wrap}.connection-copy{max-width:calc(100% - 44px)}.last-sync{margin:0 0 0 43px;font-size:9px}.stats{grid-template-columns:1fr 1fr;gap:10px;margin-bottom:18px}.stat{padding:15px}.stat-top{font-size:10px}.stat>strong{font-size:29px;margin-top:10px}.stat p{font-size:8px;line-height:1.5}.filters{flex-wrap:wrap;padding:0 14px 16px}.search-field{flex-basis:100%}.filters select{max-width:none;flex:1;font-size:10px}.panel-heading{padding:18px 15px 16px}.panel-heading h2{font-size:16px}.panel-heading p{font-size:9px}th{font-size:7px;padding:12px}td{padding:14px 12px}th:first-child,td:first-child{padding-left:15px}.customer-name{max-width:170px;font-size:10px}.customer-protocol{font-size:8px}.customer-avatar{width:26px;height:26px;font-size:8px}.wait{font-size:12px}.table-footer{font-size:8px;padding:12px 14px;flex-direction:column;line-height:1.5}.insights{grid-template-columns:1fr;gap:15px}.rule-note{padding:20px}.rule-note h3{font-size:16px}.rule-note p{font-size:11px}.page-footer{font-size:8px;gap:10px}.login-view{grid-template-columns:1fr}.login-brand{padding:35px 28px}.login-brand>img{width:38px;height:38px}.login-brand>.eyebrow{margin:20px 0 13px;font-size:9px}.login-brand h1{font-size:30px}.login-brand>p:not(.eyebrow){font-size:11px;line-height:1.7;margin-top:15px}.login-foot{display:none}.login-form-wrap{padding:35px 28px}.login-form-wrap h2{font-size:23px}.dialog-heading h2{font-size:22px}dialog{padding:22px}.form-grid{gap:12px}.days{gap:9px}.detail-grid{gap:17px}}

/* Faixas de espera confirmada e cadastro de usuários. */
tbody tr.row-waiting{background:#edf8f0}tbody tr.row-warning{background:#fff7df}tbody tr.row-late{background:#fdecee}
tbody tr.row-waiting:hover{background:#e1f2e6}tbody tr.row-warning:hover{background:#fff0c4}tbody tr.row-late:hover{background:#fbe0e4}
tr.row-waiting td:first-child{box-shadow:inset 3px 0 #71aa84}tr.row-warning td:first-child{box-shadow:inset 3px 0 #d6ac46}tr.row-late td:first-child{box-shadow:inset 3px 0 #d67b89}
tr[class^="row-"] .customer-protocol,tr[class^="row-"] .department,tr[class^="row-"] .wait-label{color:#71717e}
.badge.waiting{background:#dcf0e2;color:#37764c}.wait.waiting{color:#37764c}.green-bg{background:#71aa84}
.users-intro{font-size:12px;color:#827a8e;margin-bottom:18px;line-height:1.7}.users-list{margin-bottom:24px;border:1px solid var(--border);border-radius:9px;overflow:hidden}.user-row{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:13px 15px;border-bottom:1px solid var(--border);font-size:12px;overflow-wrap:anywhere}.user-row:last-child{border-bottom:0}.user-row strong{font-weight:600}.user-row span{color:#84758e;font-size:10px;text-align:right}#new-user-form h3{font-size:15px;margin-bottom:18px}#new-user-form select{min-height:38px;width:100%}
.review-reason{display:block;white-space:normal;max-width:220px;font-size:10px;line-height:1.6;color:#81748e;margin-top:7px}

#ticket-rows tr{cursor:pointer}

.ticket-status{display:inline-flex;border-radius:6px;padding:6px 8px;font-size:10px;font-weight:600}.ticket-status.active{color:#426795;background:#e9f0fa}.ticket-status.pending{color:#936925;background:#fff0cf}.ticket-status.closed{color:#537569;background:#eaf3ef}.ticket-status.unknown{color:#777;background:#eee}.badge.closed{color:#777;background:#f2f2f5}.closed-note{margin:0 20px 16px;font-size:10px;line-height:1.7;color:#82788e}@media(min-width:761px){.filters{flex-wrap:wrap}.filters .search-field{flex:1 1 180px}}

.notification-help{font-size:12px;line-height:1.8;color:#82788e;margin-bottom:16px}.notification-help ol{padding-left:20px}.notification-help li{margin:8px 0}#notifications-dialog .dialog-actions{flex-wrap:wrap}.heading-actions{flex-wrap:wrap}#push-status{margin-bottom:18px}